Accessibility and Usability Engineering for e-Government
and e-Participation
Public bodies, administrations,
municipalities are getting more and more aware of the importance of
usability and accessibility of their communications.
More and more usability of a website is considered by users as a tangible
sign of efficiency and trustability of a public service.
"The ICT solutions should enable a wider group of people to voice their opinions, provide input and get involved in politics. All projects will contribute to improving the usability of web- based and other ICT tools in the field. Accessibility, multi- lingual and multi- cultural issues need to be taken into account as well as adapting the tool to be used by people who may have only limited knowledge of the subject area and low level IT skills" (Thanassis Chrissafis, eParticipationWork Programme 2009).
Why is usability crucial for
e-Government?
As e-government websites are the gateways for the public to access
information and services provided by the government in the information
age, the e-government websites have to be easy for all citizens to use,
including those with disabilities, and therefore, universal accessibility
is a crucial issue in their design (H.T.
Ma, P.Zaphiris).
Metrics provides consulting, training and research services about accessibility, usability ed ergonomics in human-computer interaction, with special attention to e-Government solutions.
- Training courses and seminars, including on-site staff training
- User-centered design
- Expert Usability and accessibility evaluation
Links
- Usability Engineering in
e-Participation : read
more
- e-Inclusion
a strategic objective for European IST programmes
Focus is on Research on advanced interfaces to improve web usability for digitally disadvantaged persons. >>> see details here (open in a new window)
- The Usability and Content
Accessibility of the E-Government in the UK
The results of a research by Centre for Human-Computer Interaction Design
>>> read the paper
- Usability of e-Government websites for
people with disabilities
by C.J.Huang
>>> see the article
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